FREQUENTLY ASKED QUESTIONS
1. HOW LONG DOES IT TAKE MY ORDER TO BE PROCESSED?
Items are TYPICALLY processed within 24 -48 hours … we do not process orders on the weekends. If you place an order on Friday after 2pm it won’t be processed until the following business day (Monday)
2. WHAT ARE YOUR SHIPPING OPTIONS FOR THE US?
FREE USPS DOMESTIC STANDRAD 3-5 days
PRIORTY SHIPPING 2-3 days
PRIORITY EXPRESS (guaranteed) 1-2 days
UPS GROUND 1-5 days
ALL ORDERS OVER $175 (FREE)
3. DO YOU SHIP INTERNATIONAL?
Yes we do! We ship our products all around the world! Once you place your order our system will offer you shipping options based on your location. If you location is covered shoot us an email and we will add your country to the list!
4. DO YOU OFFER ASSISTANCE WITH JEWELRY & SHOE SELECTION?
Yes we do! Shoot us an email and one of our jewelry stylists will instruct you on what they need from you in order to help you select your perfect set!
5.WHAT IS YOUR RETURN POLICY?
All unworn, undamaged items in original packaging can be returned for a store credit which is issued on a GC. upon receipt and inspection of item is eligible for a store credit within 14 days of purchase.
6. HOW DOES YOUR RETURN POLICY WORK, WHAT’S THE PROCESS?
all shoes will be sent with a return label. once we receive your unworn item in its original packaging and its approved for return you’re issued a gift card in the amount of your item, minus shipping costs. shoes are eligible for free return shipping if its a domestic order.
7. I RECEIVED MY ITEM AND IT WAS DAMAGED/DEFECTIVE, WHAT SHOULD I DO?
All items are inspected before sent out, however sometimes items are damaged during shipping. If you receive an item that’s damaged .. snap a pic and contact us immediately via email so the problem can be addressed promptly.