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(USA & Puerto Rico)
If you’d like to inquire an alternate shipping carrier please Contact Us and we’ll gladly help you.
(these times don’t include customs clearance and are estimates and subject to change without notice by the shipping carrier)
(These times don’t include customs clearance are estimates and are subject to change without notice by the shipping carrier)
** Once you place your order please be sure to verify that all of your info was entered correctly. The information that’s initially entered is what’s transferred automatically to your shipping label. we do not enter any shipping addresses manually. If you find an error on your invoice please contact us immediately by replying to your confirmation email. We aren’t responsible for additional shipping charges incurred on shipments sent to the wrong address.**
**Please be aware that all international orders are subjected to taxes and duties by customs that you will be responsible for**
*shipping times with an asterisk does not include customs clearance times and are estimates and subject to change without notice*
For additional questions in regards to customs & duties please contact your countries local customs bureau.
If your item was marked as delivered but was never received please immediately do the following, for your safety please apply signature confirmation to your order.
Ask family members and surrounding neighbors
Contact the USPS and file a claim
Contact us so we can file an additional claim as well
File a police report (doing so can often alert you if this is an issue in your area as police may also check cameras in area during time of your delivery)
1. How long will it take for my order to be processed?
All orders are processed within 24 -48 hours of placing the order. However, Priority & Priority Express orders are processed as they come in and shipped that day if the order is placed by 3 p.m. We currently don’t process orders during the weekend or on Holidays. If you place an order is placed on Friday after 3pm the order won’t be processed until the following business day (Monday and if Mondays’ a holiday then Tuesday).
PLEASE NOTE: processing times aren’t included in shipping times.
2. How can I cancel my order?
If your order hasn’t shipped yet, you can cancel it however the payment processing charges fees for all transactions. so you will receive a refund in 3-7 days minus a small transaction fee which is determined based on the size of the order usually 3% of the total.
To cancel your order, please Contact Us with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it.
3. What are your shipping options for the U.S. & Puerto Rico, how long will it take to get my order and who will be delivering it?
FREE USPS FIRST CLASS DOMESTIC MAIL 3-5 BUSINESS DAYS (insurance options available)
USPS PRIORITY SHIPPING 2-3 BUSINESS DAYS (includes $50 insurance)
USPS PRIORITY EXPRESS (guaranteed) 1-2 BUSINESS DAYS (includes $100 insurance)
Please note that all times are estimates and subject to change by the USPS. If you’re interested in another carrier please Contact Us
4. Do you ship orders to APO, PPO and other countries?
Yes we do! We ship our products all around the world! Once you place your order our system will offer you shipping options based on your location. If your location isn’t being offered, please Contact Us and we’ll gladly add your country,
We currently use the USPS or Global Post to ship our international orders. If you’d prefer an alternate shipping courier, please be sure to Contact Us and well give you a quote on other options.
Please note that the following shipping times do not include processing time & custom clearance time.
USPS Global Priority Express 1-3 BUSINESS DAYS
USPS International Priority Express 3-5 BUSINESS DAYS
USPS International Priority 6-10 BUSINESS DAYS
USPS First Class International 11-21 BUSINESS DAYS
Global Post 6-10 BUSINESS DAYS
5.Do you ship to APO/FPO addresses?
Yes we do deliver to APO & FPO addresses.
All APO / FPO shipments must be made by using the United States Post Office (USPS).
6. Do I need to be there to sign for my package?
No you don’t have to but we HIGHLY advise you add signature confirmation if you live in a busy area. If you’re not home the carrier will leave your package in your mailbox, on your doorstep or with your doorman. If you’d rather your package not be left unattended apply signature confirmation at checkout that way the carrier won’t deliver the package till someone signs forit and if they’re unsuccessful obtaining a signature they will leave a note for you to pick up your package at your local post office.
To be eligible for a return, your item must be unused and in the same condition that you received it. All returned items must also be in its original packaging within 14 days of purchase. Once item(s) are received and inspected a merchandise credit in the form of a Gift Card will be issued. There are no refunds issued at this time.
Shoe: must be unworn/unused and be sent back in its original packaging including all the original contents in the box.. PLEASE DO NOT PUT ANY LABELS OR TAPE DIRECTLY ON THE SHOE BOX, PLEASE PUT SHOES EITHER IN A SHIPPING ENVELOPE OR A BOX.. WE ONLY COVER RETURN SHIPPING ON SHOES FOR DOMESTIC ORDERS. Any orders received that don’t meet these conditions will be automatically sent back and a credit will not be issued.
JEWELRY: ALL UNWORN/UNUSED JEWELRY CAN BE EVENLY EXCHANGED OR RETURNED FOR AN ATGG CREDIT. PLEASE SEND ITEMS BACK IN ORIGINAL PACKAGING WRAPPED PROPERLY TO PREVENT DAMAGE DURING SHIPPING. IF WE RECEIVE DAMAGED JEWELRY WE WON’T BE ABLE TO GRANT THE RETURN.ALL CLIENTS ARE RESPONSIBLE FOR ANY SHIPPING FEES INCURRED DURING THE EXCHANGE/RETURN PROCESS.
Upon receiving your product if you think there may be a problem of any sort (manufacturer defect) you must first snap pic of the defected item then promptly reply to your invoice email or send an email to Contact Us with your ORDER NUMBER, FULL NAME AND CONTACT INFORMATION or just reply to your invoice that day so the issue can be addressed immediately. This policy does NOT include general wear and tear of items.
GIFT CARDS ARE FINAL SALE
**WE ARE NOT RESPONSIBLE FOR DOMESTIC ORDERS THAT ARE SHIPPED WITHOUT SIGNATURE CONFIRMATION AND LOST **
**WE ARE NOT RESPONSIBLE FOR ITEMS THAT ARE MARKED AS DELIVERED IN THE SHIPPING CARRIER TRACKING SYSTEM W/O SIGNATURE CONFIRMATION THEN LEFT AT YOUR RESIDENCE UNATTENDED AND STOLEN **
**ALWAYS DOUBLE CHECK YOUR ADDRESS INFO TO MAKE SURE ITS CORRECT TO PREVENT DELAY IN RECEIVING YOUR ORDER, WE ARE NOT RESPONSIBLE FOR ITEMS SENT TO THE INCORRECT SHIPPING ADDRESS **
** THIS IS FASHION JEWELRY AND IS NOT INTENDED FOR CHILDREN UNDER 10 YEARS OLD, SMALL PARTS CAN BE A CHOKING HAZARD FOR SMALL CHILDREN SO PLEASE KEEP OUT OF THE REACH OF CHILDREN! JEWELRY IS NOT INTENDED FOR DAILY USE AND SHOULD NOT BE WORN IF YOU HAVE EXTREMELY SENSITIVE SKIN **
Please return items to the following address:
All That Glitters Gems
2981-2991 Hempstead tpke. #1001 Levittown, NY 11756
For questions and comments about our return policy please send an email to INFO@ALLTHATGLITTERSGEMS.COM
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