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- DELIVERY INFORMATION
- RETURN AND EXCHANGE POLICY
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(USA & Puerto Rico)
- First Class (2-6 Business Days)
- Priority Shipping (2-4 Business Days)
- Priority Express (1-2 Business Days) This service is the only Guaranteed service provided by the United States Postal Service.
(these times don’t include customs clearance and are estimates and subject to change without notice by the shipping carrier)
- Global Post* (6-10 Business Days)
- Priority Mail International* (6-10 Business Days)
- Priority Express International (3-5 Business Days)
(These times don’t include customs clearance are estimates and are subject to change without notice by the shipping carrier)
- Global Post (USPS) (6-10 Business Days)*
- Priority International (6-10 Business Days)*
- Priority Express International (3-5 Business Days)*
- Global Express Guaranteed (1-3 Business Days)*
- Hey Goddess, all orders are processed within 24 hours however, Priority & Priority Express orders are processed as they come in and shipped that day if the order is placed by 3 p.m.
- We love weekends as much as you do but currently we don’t process orders on weekends or Federal Holidays. If an order is placed on Friday after 3pm the order won’t be processed until the following business day (Monday) and if Monday is a holiday, then it will be shipped on Tuesday.
Lost or Stolen Shipments:
Hey Goddess, please don\'t panic if your item was marked delivered but was never received .please Contact Us immediately and then please do the following.
- Ask family members and surrounding neighbors Contact the USPS and file a claim or file on ROUTE dashboard if you selected ROUTE protection at checkout. Contact us so we can file an additional claim as well on your behalf. File a police report (doing so can often alert you if this is an issue in your area as police may also check cameras in area during time of your delivery)
- Contact the USPS and file a claim or File a claim on the ROUTE protection dashboard if you selected this option when placing your order at checkout.
- Contact us so we can file a claim on your behalf as well.
- File a Police Report ( doing so can often alert you if there is an issue with theft in your area or police may be able to check cameras in your area during the time of your delivery.
3. What are your shipping options for the U.S. & Puerto Rico, how long will it take to get my order and who will be delivering it?
In order to be eligible for an exchange or return for store credit your item(s) must be unused and in the same condition that you received it. All returned items must also be in its original packaging within 14 days of purchase. Once item(s) are received and inspected a merchandise credit in the form of a Merchandise Credit will be issued. There are absolutely no refunds issued at this time. Please send item(s) back to address below: All That Glitters Gems 2991 Hempstead tpke. #1001 Levittown, NY 11756
- Order Number
- Photo of damaged Item(s)
- Explanation of Damage
- We are not responsible for orders shipped without ROUTE package protection and lost. For $1 per $100 spent you can insure your package against loss, damage or theft.
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