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(USA & Puerto Rico)
If you’d like to inquire about an alternate shipping carrier please Contact Us and we’ll gladly accommodate you
- First Class (2-6 Business Days)
- Priority Shipping (2-4 Business Days)
- Priority Express (1-2 Business Days)
This service is the only Guaranteed service provided by the United States Postal Service.
(these times don’t include customs clearance and are estimates and subject to change without notice by the shipping carrier)
- Global Post* (6-10 Business Days)
- Priority Mail International* (6-10 Business Days)
- Priority Express International (3-5 Business Days)
(These times don’t include customs clearance are estimates and are subject to change without notice by the shipping carrier)
**Please be aware that all international orders are subjected to taxes and duties by customs that you will be responsible for**
- Global Post (USPS) (6-10 Business Days)*
- Priority International (6-10 Business Days)*
- Priority Express International (3-5 Business Days)*
- Global Express Guaranteed (1-3 Business Days)*
*shipping times with an asterisk does not include customs clearance times and are estimates and subject to change without notice*
For additional questions in regards to customs & duties please contact your countries local customs bureau.
- Hey Goddess, all orders are processed within 24 hours however, Priority & Priority Express orders are processed as they come in and shipped that day if the order is placed by 3 p.m.
- We love weekends as much as you do but currently we don’t process orders on weekends or Federal Holidays. If an order is placed on Friday after 3pm the order won’t be processed until the following business day (Monday) and if Monday is a holiday, then it will be shipped on Tuesday.
** Once you order your showday goodies, please review your order prior to finalizing checkout and make sure that all of your delivery info was entered correctly. The information that’s initially entered is what’s transferred automatically to our shipping program. We do not enter any shipping addresses manually.
If you find an error on your invoice please contact us
immediately by replying to your order confirmation email.
At this time we don\'t cover reshipping fees for items returned due to incorrect shipping info.
Lost or Stolen Shipments:
Hey Goddess, please don\'t panic if your item was marked delivered but was never received .please Contact Us immediately and then please do the following.
- Ask family members and surrounding neighbors
Contact the USPS and file a claim or file on ROUTE dashboard if you selected ROUTE protection at checkout.
Contact us so we can file an additional claim as well on your behalf.
File a police report (doing so can often alert you if this is an issue in your area as police may also check cameras in area during time of your delivery)
- Contact the USPS and file a claim or File a claim on the ROUTE protection dashboard if you selected this option when placing your order at checkout.
- Contact us so we can file a claim on your behalf as well.
- File a Police Report ( doing so can often alert you if there is an issue with theft in your area or police may be able to check cameras in your area during the time of your delivery.
In order to be eligible for an exchange or return for store credit your item(s) must be unused and in the same condition that you received it.
All returned items must also be in its original packaging within 14 days of purchase. Once item(s) are received and inspected a merchandise credit in the form of a Merchandise Credit will be issued. There are absolutely no refunds issued at this time.
Please send item(s) back to address below:
All That Glitters Gems
2991 Hempstead tpke.
Levittown, NY 11756
All Gift Cards are FINAL SALE.
All items must unworn/unused and be sent back in its original packaging including all the original contents in the box.. Please DO NOT affix any labels or tape directly on the shoe box itself. Please place the item in a box or shipping envelope.
After inspection, any orders received that don’t meet these conditions will be automatically sent back and the exchange or merchandise credit will not be issued.
Jewelry is extremely delicate and can be damaged easily during the shipping process. At your own risk, within 14 days of purchase date we will gladly accept exchanges or return for an ATGG merchandise credit.
Please send items back in it's original packaging with invoice (minus personalized cards and discount cards) securely to ensure item won't be damaged in the shipping process. If we receive damaged items we will not be able to accommodate you and items will be automatically sent back.
All That Glitters Gems is not responsible for any shipping fees involved in the exchange or return process.
Upon receiving your items, if you see there is an issue of any kind (manufacturer defect) please contact us immediately.
Please send us an email to firstname.lastname@example.org
or you can reply to your emailed invoice with the following items so we can address the issue immediately
- Order Number
- Photo of damaged Item(s)
- Explanation of Damage
This policy does NOT include general wear and tear of items.
- We are not responsible for orders shipped without ROUTE package protection and lost. For $1 per $100 spent you can insure your package against loss, damage or theft.
**Please make sure your shipping address is correct to prevent any delays in receiving your order.
ATGG does not cover reshipping fees for incorrect address info.
** THIS IS FASHION JEWELRY AND IS NOT INTENDED FOR CHILDREN UNDER 10 YEARS OLD, SMALL PARTS CAN BE A CHOKING HAZARD FOR SMALL CHILDREN SO PLEASE KEEP OUT OF THE REACH OF CHILDREN! JEWELRY IS NOT INTENDED FOR DAILY USE AND SHOULD NOT BE WORN IF YOU HAVE EXTREMELY SENSITIVE SKIN.
For questions and comments about our return policy please send an email to INFO@ALLTHATGLITTERSGEMS.COM
All That Glitters Gems
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