First Class (2-6 Business Days)
Priority Shipping (2-4 Business Days)
Priority Express (1-2 Business Days) This service is the only Guaranteed service provided by the United States Postal Service.

If you’d like to inquire about an alternate shipping carrier please Contact Us and we’ll gladly accommodate you

CANADIAN SHIPPING

(these times don’t include customs clearance and are estimates and subject to change without notice by the shipping carrier)

Global Post* (6-10 Business Days)
Priority Mail International* (6-10 Business Days)
Priority Express International (3-5 Business Days)

International Shipping

(These times don’t include customs clearance are estimates and are subject to change without notice by the shipping carrier)

Global Post (USPS) (6-10 Business Days)*
Priority International (6-10 Business Days)*
Priority Express International (3-5 Business Days)*
Global Express Guaranteed (1-3 Business Days)*

**Please be aware that all international orders are subjected to taxes and duties by customs that you will be responsible for** *shipping times with an asterisk does not include customs clearance times and are estimates and subject to change without notice* For additional questions in regards to customs & duties please contact your countries local customs bureau.

Delivery Information

Hey Goddess, all orders are processed within 24 hours however, Priority & Priority Express orders are processed as they come in and shipped that day if the order is placed by 3 p.m.
We love weekends as much as you do but currently we don’t process orders on weekends or Federal Holidays. If an order is placed on Friday after 3pm the order won’t be processed until the following business day (Monday) and if Monday is a holiday, then it will be shipped on Tuesday.

** Once you order your showday goodies, please review your order prior to finalizing checkout and make sure that all of your delivery info was entered correctly. The information that’s initially entered is what’s transferred automatically to our shipping program. We do not enter any shipping addresses manually. If you find an error on your invoice please contact us immediately by replying to your order confirmation email. At this time we don\'t cover reshipping fees for items returned due to incorrect shipping info.

Lost or Stolen Shipments:

Hey Goddess, please don\'t panic if your item was marked delivered but was never received .please Contact Us immediately and then please do the following.

Ask family members and surrounding neighbors Contact the USPS and file a claim or file on ROUTE dashboard if you selected ROUTE protection at checkout. Contact us so we can file an additional claim as well on your behalf. File a police report (doing so can often alert you if this is an issue in your area as police may also check cameras in area during time of your delivery)
Contact the USPS and file a claim or File a claim on the ROUTE protection dashboard if you selected this option when placing your order at checkout.
Contact us so we can file a claim on your behalf as well.
File a Police Report ( doing so can often alert you if there is an issue with theft in your area or police may be able to check cameras in your area during the time of your delivery.

1. How long will it take for my order to be processed?

All orders are processed within 24 -48 hours of placing the order. However, Priority & Priority Express orders are processed as they come in and shipped that day if the order is placed by 3 p.m. We currently don’t process orders during the weekend or on Holidays. If you place an order is placed on Friday after 3pm the order won’t be processed until the following business day (Monday and if Mondays’ a holiday then Tuesday). PLEASE NOTE: processing times aren’t included in shipping times.

2. How can I cancel my order?

If your order hasn’t shipped yet, you can cancel it however the payment processing charges fees for all transactions. so you will receive a refund in 3-7 days minus a small transaction fee which is determined based on the size of the order usually 3% of the total. To cancel your order, please Contact Us with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it.

3. What are your shipping options for the U.S. & Puerto Rico, how long will it take to get my order and who will be delivering it?

FREE USPS FIRST CLASS DOMESTIC MAIL 3-5 BUSINESS DAYS (insurance options available) USPS PRIORITY SHIPPING 2-3 BUSINESS DAYS (includes $50 insurance) USPS PRIORITY EXPRESS (guaranteed) 1-2 BUSINESS DAYS (includes $100 insurance) Please note that all times are estimates and subject to change by the USPS. If you’re interested in another carrier please Contact Us

4. Do you ship orders to APO, PPO and other countries?

Yes we do! We ship our products all around the world! Once you place your order our system will offer you shipping options based on your location. If your location isn’t being offered, please Contact Us and we’ll gladly add your country, We currently use the USPS or Global Post to ship our international orders. If you’d prefer an alternate shipping courier, please be sure to Contact Us and well give you a quote on other options. Please note that the following shipping times do not include processing time & custom clearance time. USPS Global Priority Express 1-3 BUSINESS DAYS USPS International Priority Express 3-5 BUSINESS DAYS USPS International Priority 6-10 BUSINESS DAYS USPS First Class International 11-21 BUSINESS DAYS Global Post 6-10 BUSINESS DAYS

5.Do you ship to APO/FPO addresses?

Yes we do deliver to APO & FPO addresses. All APO / FPO shipments must be made by using the United States Post Office (USPS).

6. Do I need to be there to sign for my package?

No you don’t have to but we HIGHLY advise you add signature confirmation if you live in a busy area. If you’re not home the carrier will leave your package in your mailbox, on your doorstep or with your doorman. If you’d rather your package not be left unattended apply signature confirmation at checkout that way the carrier won’t deliver the package till someone signs for it and if they’re unsuccessful obtaining a signature they will leave a note for you to pick up your package at your local post office.

In order to be eligible for an exchange or return for store credit your item(s) must be unused and in the same condition that you received it. All returned items must also be in its original packaging within 14 days of purchase. Once item(s) are received and inspected a merchandise credit in the form of a Merchandise Credit will be issued. There are absolutely no refunds issued at this time. Please send item(s) back to address below: All That Glitters Gems 2991 Hempstead tpke. #1001 Levittown, NY 11756

Competition Posing Heels:

All items must unworn/unused and be sent back in its original packaging including all the original contents in the box.. Please DO NOT affix any labels or tape directly on the shoe box itself. Please place the item in a box or shipping envelope. After inspection, any orders received that don’t meet these conditions will be automatically sent back and the exchange or merchandise credit will not be issued.

Competition Jewelry:

Jewelry is extremely delicate and can be damaged easily during the shipping process. At your own risk, within 14 days of purchase date we will gladly accept exchanges or return for an ATGG merchandise credit. Please send items back in it's original packaging with invoice (minus personalized cards and discount cards) securely to ensure item won't be damaged in the shipping process. If we receive damaged items we will not be able to accommodate you and items will be automatically sent back. All That Glitters Gems is not responsible for any shipping fees involved in the exchange or return process.

Damaged or Defected Items:

Upon receiving your items, if you see there is an issue of any kind (manufacturer defect) please contact us immediately. Please send us an email to info@allthatglittersgems.com or you can reply to your emailed invoice with the following items so we can address the issue immediately

Name
Order Number
Photo of damaged Item(s)
Explanation of Damage

This policy does NOT include general wear and tear of items.

All Gift Cards are FINAL SALE.

We are not responsible for orders shipped without ROUTE package protection and lost. For $1 per $100 spent you can insure your package against loss, damage or theft.

**Please make sure your shipping address is correct to prevent any delays in receiving your order. ATGG does not cover reshipping fees for incorrect address info. ** THIS IS FASHION JEWELRY AND IS NOT INTENDED FOR CHILDREN UNDER 10 YEARS OLD, SMALL PARTS CAN BE A CHOKING HAZARD FOR SMALL CHILDREN SO PLEASE KEEP OUT OF THE REACH OF CHILDREN! JEWELRY IS NOT INTENDED FOR DAILY USE AND SHOULD NOT BE WORN IF YOU HAVE EXTREMELY SENSITIVE SKIN. For questions and comments about our return policy please send an email to INFO@ALLTHATGLITTERSGEMS.COM All That Glitters Gems

SHIPPING

1. How long will it take for my order to be processed?

2. How can I cancel my order?

3. What are your shipping options for the U.S. & Puerto Rico, how long will it take to get my order and who will be delivering it?

4. Do you ship orders to APO, PPO and other countries?

5.Do you ship to APO/FPO addresses?

Yes we do deliver to APO & FPO addresses. All APO / FPO shipments must be made by using the United States Post Office (USPS).

6. Do I need to be there to sign for my package?

SUPPORT

1. How do I contact customer service?

You can Contact Us 24/7 365 days a year and your email will be answered in up to 24 hours or you can also send us a message on our All That Glitters Gems website chat 7 days a week from 9 a.m. -5 p.m. and someone will assist you promptly.

2. What is the status of my order?

Shipped: Your order has left our facility.you will receive a link to track your package. Delivered:Your order has arrived! Orders are delivered 6 days a week. If you have any questions in regards to your order please feel free to Contact Us and we’ll be happy to answer any questions.

3. What’s your return policy?

All unworn, undamaged items in original packaging can be returned for a merchandise credit within 14 days of purchase. Once we receive the item and it passes a quality inspection you will then be issued a credit via email. All shoes will be shipped with a return label for your convenience. we don’t cover exchange shipping on jewelry orders. please send items to: All That Glitters Gems 2981 Hempstead tpke. #1001 Levittown, NY 11756

4. I just received my items and they were damaged,What should I do next?

All item pass a quality inspection prior to being sent out, however items are sometimes damaged during the shipping process. If you receive an item that’s damaged, Contact Us immediately via email along with a pic of the damaged items along with your order number so we can send you a shipping label to process the exchange. Your new items will be shipped once we confirm the shipment is in transit back to us.

5. I placed an order and I never received it, what should I do next?

If sometime has passed since your order has been shipped or your tracking states it was shipped and says delivered but you never received it, please Contact Us with your order number that way we can call the shipping carrier on your behalf. We strongly encourage signature confirmations at checkout, orders left at your home unattended is at your own risk. Shipping insurance is included on all Priority & Priority Express Mail orders and at an additional cost on First Class Mail orders.

PRIVACY POLICY

1. What’s your Privacy Policy?

No need to worry Goddess, your information is safe with us! Please see our Privacy Policy here.

PAYMENTS

1. There’s an item i’d like to purchase but it’s currently out of stock, what should I do next?

In order to get an alert when products are restocked you must create an account and simply click add to waitlist ( button located near product) to be added to the product waiting list. To verify stock quantity of any product please Contact Us and we will assist you further.

2. Do you offer assistance with picking out items?

Yes we do! Shoot us an email with the following info a clear pic that shows your face so we can see the shape a pic of your suit and description (stone color, suit color, connector color) your height Date of Your Show do you prefer a classic look or would you prefer a splash of color? Once this information is received a jewelry stylists will send you choices for you to select your favorite pieces!

3. What’s the difference between AB Stones & Clear Stones?

Aurora Borealis aka the northern lights is an event that takes place in the poles of the northern and southern hemisphere. The aftermath of this event is colors caused by a collision between electrically charged particles from the sun that enter the earth’s atmosphere. They are known as the Aurora Borealis of the north. The colors that emerge from this collision are the colors that resemble the colorful AB stones that are placed on competition suits, shoes and jewelry that shine differently depending on the colors it picks up around it. AB stones give a rainbow effect that are usually tints of pink, warm yellow, cool green and hints of violet. crystal AB stones as AB stones generally provide the most sparkle. Clear stones are also known as DIAMANTE stones and are clear stones that are completely transparent(colorless). Clear stones reflect one color and are made to appear like diamonds.

4. Will My federation allow this style of jewelry & Shoes?

All of the federations have different rules & regulations, if you’re unsure please check your federations guidelines.

5. My feet are wide and the shoes I bought seem to be too tight, is there a way I can fix this?

Yes there is, check out this awesome and informative video on how to stretch your Pleaser shoes!

6. How do I keep my jewelry looking brand new?

As long as you care for your jewelry correctly it will not tarnish. When not in use, store in a dark place away from sunlight. Never allow lotions, water or perfumes to come in direct contact with your glitter. And remember on show day to always put on your jewelry last.

DO YOU HAVE AN AFFILIATE PROGRAM?

1. YES!

We surely do, we wanted to have a program that rewards you for being a loyal Goddess! You can sign up for our Affiliate Program here!

Olivia – diamante silver 4 piece rhinestone jewelry set

Olivia – diamante silver 4 piece rhinestone jewelry set

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CANADIAN SHIPPING

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Lost or Stolen Shipments:

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DO YOU HAVE AN AFFILIATE PROGRAM?

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