All Returns must be received in NEW and UNWORN condition with original packing slip. With returns, you can receive a STORE CREDIT only, which will issue a credit in the amount of the original sale minus shipping. We do not accept worn items, items not properly packaged or items that show obvious signs of abuse. All That Glitters Gems reserves the right to refuse returned items that do not follow these guideline be eligible for a return, your item must be unused and in the same condition that you received it. All returned items must also be in its original packaging within 14 days of purchase.

There are no refunds issued at this time.

Shoes: must be unworn/unused and be sent back in its original packaging including all the original contents in the box.. PLEASE DO NOT PUT ANY LABELS OR TAPE DIRECTLY ON THE SHOE BOX, PLEASE PUT SHOES EITHER IN A SHIPPING ENVELOPE OR A BOX.. WE ONLY COVER RETURN SHIPPING ON SHOES FOR DOMESTIC ORDERS. Any orders received that don’t meet these conditions will be automatically sent back and a credit will not be issued.

Jewelry: ALL UNWORN/UNUSED JEWELRY CAN BE EVENLY EXCHANGED OR RETURNED FOR AN ATGG CREDIT. PLEASE SEND ITEMS BACK IN ORIGINAL PACKAGING WRAPPED PROPERLY TO PREVENT DAMAGE DURING SHIPPING. IF WE RECEIVE DAMAGED JEWELRY WE WON’T BE ABLE TO GRANT THE RETURN.ALL CLIENTS ARE RESPONSIBLE FOR ANY SHIPPING FEES INCURRED DURING THE EXCHANGE/RETURN PROCESS.

Upon receiving your product if you think there may be a problem of any sort (manufacturer defect) you must first snap pic of the defected item then promptly reply to your invoice email or Contact Us with your ORDER NUMBER, FULL NAME AND CONTACT INFORMATION or just reply to your invoice that day so the issue can be addressed immediately. This policy does NOT include general wear and tear of items.

GIFT CARDS ARE FINAL SALE

Free Shipping Returns 

Free shipping only goes one way. When you receive free shipping we are waiving shipping meaning we are paying for it to ship free. If an item is returned, the item will be refunded in the form of a store credit minus the shipping fee we initially waived.

Before sending a return you must fill out an RMA (Return Merchandise Authorization) form. See below on how to request one.

We currently cannot process returns from international orders.

*WE ARE NOT RESPONSIBLE FOR DOMESTIC ORDERS THAT ARE SHIPPED WITHOUT SIGNATURE CONFIRMATION AND LOST**

**WE ARE NOT RESPONSIBLE FOR ITEMS THAT ARE MARKED AS DELIVERED IN THE SHIPPING CARRIER TRACKING SYSTEM W/O SIGNATURE CONFIRMATION THEN LEFT AT YOUR RESIDENCE UNATTENDED AND STOLEN**

**ALWAYS DOUBLE CHECK YOUR ADDRESS INFO TO MAKE SURE ITS CORRECT  TO PREVENT DELAY IN RECEIVING YOUR ORDER, WE ARE NOT RESPONSIBLE FOR ITEMS SENT TO THE INCORRECT SHIPPING ADDRESS**

** THIS IS FASHION  JEWELRY AND IS NOT INTENDED FOR CHILDREN UNDER 10 YEARS OLD, SMALL PARTS CAN BE A CHOKING HAZARD FOR SMALL CHILDREN SO PLEASE KEEP OUT OF THE REACH OF CHILDREN! JEWELRY IS NOT INTENDED FOR DAILY USE AND SHOULD NOT BE WORN IF YOU HAVE EXTREMELY SENSITIVE SKIN**

 

please return items to the following address:

All That Glitters Gems

2981-2991 Hempstead tpke.  #1001 Levittown, NY 11756                                                                                    

 

For questions and comments about our return policy please send an email to INFO@ALLTHATGLITTERSGEMS.COM

All That Glitters Gems

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