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In order to be eligible for an exchange or return for store credit your item(s) must be unused and in the same condition that you received it.
All returned items must also be in its original packaging within 14 days of purchase. Once item(s) are received and inspected a merchandise credit in the form of a Merchandise Credit will be issued. There are absolutely no refunds issued at this time.
Please send item(s) back to address below:
All That Glitters Gems
2991 Hempstead tpke.
#1001
Levittown, NY 11756
All items must unworn/unused and be sent back in its original packaging including all the original contents in the box.. Please DO NOT affix any labels or tape directly on the shoe box itself. Please place the item in a box or shipping envelope.
After inspection, any orders received that don’t meet these conditions will be automatically sent back and the exchange or merchandise credit will not be issued.
Jewelry is extremely delicate and can be damaged easily during the shipping process. At your own risk, within 14 days of purchase date we will gladly accept exchanges or return for an ATGG merchandise credit.
Please send items back in it’s original packaging with invoice (minus personalized cards and discount cards) securely to ensure item won’t be damaged in the shipping process. If we receive damaged items we will not be able to accommodate you and items will be automatically sent back.
All That Glitters Gems is not responsible for any shipping fees involved in the exchange or return process.
Upon receiving your items, if you see there is an issue of any kind (manufacturer defect) please contact us immediately.
Please send us an email to info@allthatglittersgems.com or you can reply to your emailed invoice with the following items so we can address the issue immediately
- Name
- Order Number
- Photo of damaged Item(s)
- Explanation of Damage
This policy does NOT include general wear and tear of items.
All Gift Cards are FINAL SALE.
- We are not responsible for orders shipped without ROUTE package protection and lost. For $1 per $100 spent you can insure your package against loss, damage or theft.
**Please make sure your shipping address is correct to prevent any delays in receiving your order.
ATGG does not cover reshipping fees for incorrect address info.
** THIS IS FASHION JEWELRY AND IS NOT INTENDED FOR CHILDREN UNDER 10 YEARS OLD, SMALL PARTS CAN BE A CHOKING HAZARD FOR SMALL CHILDREN SO PLEASE KEEP OUT OF THE REACH OF CHILDREN! JEWELRY IS NOT INTENDED FOR DAILY USE AND SHOULD NOT BE WORN IF YOU HAVE EXTREMELY SENSITIVE SKIN.
For questions and comments about our return policy please send an email to INFO@ALLTHATGLITTERSGEMS.COM
All That Glitters Gems
