Route is a shipping protection solution that we’ve joined forces with that automatically connects you to everything you’ve ordered from us while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for unforseen order issues such a loss, theft and damaged shipments.
Download the Route app for iOS on the Apple App Store.
Download the Route app for Android on the Google Play Store
Route uses delivery and order information to provide as much detail as possible regarding your order. To do this, Route parses your emails to collect order information such as tracking numbers, carrier names, and product info. Route employs multiple layers of security to protect and secure customer data.
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Note: We refund the cost of the item(s) alone when approved. Shipping costs, taxes, and the Route premium are not included. Route also does not pay custom/duty fees.
Note: Route’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.”
You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit.
Download the Route app for iOS on the Apple App Store.
Download the Route app for Android on the Google Play Store.
Route offers you “peace of mind” package protection for all of your orders at an affordable price. The cost to you – to fully protect your package in the event that it is lost, damaged, or stolen – is calculated based on the subtotal of the order.
Route Package Protection Policies
Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.
Note: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. Route does not pay custom/duty fees.
If your item arrives damaged, unusable, or in an otherwise unacceptable condition, we invite you to report an order issue right away.
• Please remember to include pictures of the item(s) and packaging. Damaged packages must be filed within 15 days from the date it was marked as delivered.
Order issues for packages marked “delivered” yet not received, and where there is no evidence of “porch piracy,” must be made 5 days after “delivery date,” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.
Please see our Route Package Protection Policies help center article for further details.
For a detailed breakdown of Route’s official insurance policy, please see https://route.com/insurance.
If you find your Route Protected package is lost, stolen, or damaged, please reach out to us at: https://claims.route.com
