Shipping

1. How long will it take for my order to be processed?

All orders are processed within 24 -48 hours of placing the order. However, Priority & Priority Express orders are processed as they come in and shipped that day if the order is placed by 3 p.m. We currently don’t process orders during the weekend or on Holidays. If you place an order is placed on Friday after 3pm the order won’t be processed until the following business day (Monday and if Mondays’ a holiday then Tuesday). PLEASE NOTE: processing times aren’t included in shipping times.

2. How can I cancel my order?

If your order hasn’t shipped yet, you can cancel it however the payment processing charges fees for all transactions. so you will receive a refund in 3-7 days minus a small transaction fee which is determined based on the size of the order usually 3% of the total. To cancel your order, please Contact Us with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it.

3. What are your shipping options for the U.S. & Puerto Rico, how long will it take to get my order and who will be delivering it?

FREE USPS FIRST CLASS DOMESTIC MAIL 3-5 BUSINESS DAYS (insurance options available) USPS PRIORITY SHIPPING 2-3 BUSINESS DAYS (includes $50 insurance) USPS PRIORITY EXPRESS (guaranteed) 1-2 BUSINESS DAYS (includes $100 insurance) Please note that all times are estimates and subject to change by the USPS. If you’re interested in another carrier please Contact Us

4. Do you ship orders to APO, PPO and other countries?

Yes we do! We ship our products all around the world! Once you place your order our system will offer you shipping options based on your location. If your location isn’t being offered, please Contact Us and we’ll gladly add your country, We currently use the USPS or Global Post to ship our international orders. If you’d prefer an alternate shipping courier, please be sure to Contact Us and well give you a quote on other options. Please note that the following shipping times do not include processing time & custom clearance time. USPS Global Priority Express 1-3 BUSINESS DAYS USPS International Priority Express 3-5 BUSINESS DAYS USPS International Priority 6-10 BUSINESS DAYS USPS First Class International 11-21 BUSINESS DAYS Global Post 6-10 BUSINESS DAYS

5.Do you ship to APO/FPO addresses?

Yes we do deliver to APO & FPO addresses. All APO / FPO shipments must be made by using the United States Post Office (USPS).

6. Do I need to be there to sign for my package?

No you don’t have to but we HIGHLY advise you add signature confirmation if you live in a busy area. If you’re not home the carrier will leave your package in your mailbox, on your doorstep or with your doorman. If you’d rather your package not be left unattended apply signature confirmation at checkout that way the carrier won’t deliver the package till someone signs for it and if they’re unsuccessful obtaining a signature they will leave a note for you to pick up your package at your local post office.

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