Exchange & Return

🔄 Exchanges Only

Hey Goddess! We want you to be completely satisfied with your purchase from our fabulous jewelry and shoe website. If for any reason you're not happy with your order, here's what you need to know:

• Exchanges Only: We do not offer refunds on any purchases, but we're happy to exchange your item for a different size, color, or style. If that doesn't work, we'll gladly supply you with a credit for future use.
• Original Condition: All items must be returned in their original condition and packaging. Please ensure there are NO LABELS directly on shoe boxes and that jewelry is securely packed.
• Non-Qualifying Items: If we receive an item that doesn't qualify for an exchange after inspection, the item will be automatically sent back to you.

⚠️ Damaged Items

If your item arrives damaged, please contact us immediately. We'll do our best to replace the item as quickly as possible.

⏰ Timeframe for Exchanges

You must request an exchange within 14 days of the delivery date. After 14 days, we cannot accept any exchanges.

🚚 Shipping Fees

You are responsible for the shipping costs associated with the entire exchange process. This means you must pay for shipping the item back to us as well as the shipping for the new item.

🔄 Process for Exchanges

To request an exchange, please contact us with your order number and the reason for the exchange. We'll provide you with instructions for returning your item and processing your exchange.

❌ Exceptions

We do not accept exchanges on any items that have been worn, used, or altered in any way. This includes general wear and tear of items.

📫 Return Address

Please send item(s) back to the address below:

All That Glitters Gems
2991 Hempstead Tpke. #1001
Levittown, NY 11756

👠 Competition Posing Heels

All items must be unworn/unused and sent back in their original packaging, including all original contents in the box. Please DO NOT affix any labels or tape directly on the shoe box itself. Place the item in a box or shipping envelope.

After inspection, any orders received that don’t meet these conditions will be automatically sent back, and the exchange or merchandise credit will not be issued.

💍 Competition Jewelry

Jewelry is extremely delicate and can be damaged easily during the shipping process. At your own risk, within 14 days of the date received, we will gladly accept exchanges or return for an ATGG merchandise credit.

Please send items back in their original packaging (excluding personalized and discount cards) securely to ensure the item won’t be damaged during shipping. If we receive damaged items, we will not be able to accommodate your request, and the items will be automatically sent back.

🔒 Shipping Protection

We are not responsible for any shipping fees involved in the exchange & return process.

All Gift Cards are FINAL SALE.

Please make sure your shipping address is correct to prevent any delays in receiving your order. ATGG does not cover reshipping fees for incorrect address information.

⚠️ Safety Disclaimer

THIS IS FASHION JEWELRY AND IS NOT INTENDED FOR CHILDREN UNDER 10 YEARS OLD. SMALL PARTS CAN BE A CHOKING HAZARD FOR SMALL CHILDREN, SO PLEASE KEEP OUT OF THEIR REACH. JEWELRY IS NOT INTENDED FOR DAILY USE AND SHOULD NOT BE WORN IF YOU HAVE EXTREMELY SENSITIVE SKIN.

📧 Contact Us

For questions and comments about our return policy, please send an email to info@allthatglittersgems.com.