FREQUENTLY ASKED QUESTIONS
Here are a few of the questions we get asked the most frequently. If you don’t see what’s on your mind, please feel free to reach out to us anytime on our website chat or send us an email.
SHIPPING
1. How long will it take for my order to be processed?
All orders are processed within 24-36 hours of the order being placed, However, Priority & Priority Express orders are processed as they’re received and shipped that day if the order is placed by 3 p.m. We currently do not process orders on Saturday, Sunday or Holidays.If an order is placed on Friday after 3pm it won’t be processed until the following business day. (Monday and if Mondays’ a holiday then Tuesday).
PLEASE NOTE: processing times are not included in shipping times.
2. How can I cancel my order?
Hey Goddess! If you have a change of heart and your order hasn’t shipped yet, you can cancel it simply by replying to your emailed packing slip. However our payment processing charges a small fee for all transactions. so you will receive a refund in 3-7 days minus the small transaction fee which is determined based on the size of the order usually 3% of the total.
To cancel your order, please Contact Us with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order and it was shipped, we cannot cancel it but items can be returned for a merchandise credit.
3. What are your shipping options for the U.S. & Puerto Rico, how long will it take to get my order and who will be delivering it?
USPS
Ground Advantage (2-5 Business Days) includes up to $100 Insurance
Priority Mail (1-3 Business Days) includes up to $100 Insurance
Priority Express (Next Day -2 Business Days Guaranteed) Only service guaranteed by the USPS - (up to $100 insurance)
UPS
All UPS shipments include $100 of coverage, please contact us if your order is over $100 and you wish to purchase additional coverage.
Ground (1-5 Business Days)
3 Day Select (3 Business Days)
2nd Day Air (2 Business Days) limitations in Alaska & Hawaii
Next Day Air (1 Business Day)
Please note that all times are estimates and subject to change by the carrier. If you’re interested in another carrier please Contact Us.
4. Do you ship internationally?
Yes we do! We ship our products all around the world! Once you place your order our system will offer you shipping options based on your location. If your location isn’t being offered, please Contact Us and we’ll gladly add your country,
However, Please keep in mind that the following shipping times do not include processing times as well as custom clearance times. Custom clearance times vary, we have zero control over how long it will take for your package to be cleared. Clearance times vary with every shipment as well as your countries customs process as well as the officials handling your shipment.
International orders are also subjected to additional taxes or duties. Please check with your country for more information.
Canada
USPS First Class International - (14 Business Days)*
UPS Standard (4-5 Business Days)*
International
USPS First Class International (7-21 Business Days)*
UPS Standard - (5-12 Business Days)*
UPS Worldwide Expedited (Europe 3-4 Business Days) (Asia 4-5 Business Days)*
UPS Worldwide Saver (1-3 Business Days)*
All Shipment times do not include custom clearance times
5.Do you ship to APO/FPO addresses?
Yes! We absolutely do deliver to APO & FPO addresses.
All APO / FPO shipments must be shipped using the United States Postal Service (USPS).
6. Do I need to be there to sign for my package?
We wish everyone was honest, but they’re not, so if you live in an area that may be subjected to theft please be sure to add ROUTE package protection at checkout. Be sure to track your package so you know when it’s going to arrive, that way you can be on the lookout for it. In the event your package is lost, stolen or damaged just login in to your ROUTE dashboard and start a claim. Be sure to Contact Us as well so we can assist you in the process. If you haven't received tracking info please check your junk mailbox. If You'd like a signature confirmation added to your order we can do so for an additional fee. Just shoot us an email and it can be added after you place the order.
SUPPORT
1. How do I contact customer service?
You can Contact Us 24/7 365 days a year and your email will be answered in up to 24 hours or you can also send us a message on our All That Glitters Gems website chat 7 days a week from 9 a.m. -6 p.m. EST and someone will assist you promptly. If there isn't a live operator on at the time leave a message and we wil be sure to get back to you.
2. What is the status of my order?
Processing: Your order has been received and is in the process of being packaged and sent out to the mail carrier.
Shipped: Your order has left officially left our facility. you will receive a link to track your package.
Delivered:Your order has arrived at its final destination.
Orders are delivered 6 days a week. If you have any questions in regards to your order please feel free to Contact Us and we’ll be happy to answer any questions. If you haven't received tracking info, please check your junk mailbox. If you're still unable to locate tracking info, please contact us and one of our associates will assist you.
3. What’s your return policy?
All unworn, undamaged items in original packaging can be returned for an exchange or merchandise credit within 14 days of receipt of item. Once you send the item back and it passes a quality inspection you will then be issued a credit via email. We don’t cover any expenses on exchange shipping with exchanges or returns. Before returning your item, please notify us so we can be aware of the situation.
Please send items to: All That Glitters Gems 2981 Hempstead tpke. #1001 Levittown, NY 11756
4. I just received my items and they were damaged,What should I do next?
All item pass a quality inspection prior to being sent out, however items are sometimes damaged during the shipping process. If you receive an item that’s damaged, Contact Us immediately via email along with a pic of the damaged items along with your order number so we can send you a shipping label to process the exchange. Your new items will be shipped once we confirm the shipment is in transit back to us.
5. I placed an order and I never received it, what should I do next?
If sometime has passed since your order has been shipped or your tracking states it was shipped and says delivered but you never received it, please Contact Us with your order number
PRIVACY POLICY
1. What’s your Privacy Policy?
No need to worry Goddess, your information is safe with us! Please see our Privacy Policy here.
PAYMENTS
1. What forms of payment do you accept?
We use SHOP PAY as our payment processor, we accept all major credit cards (Visa, Mastercard, Discover & Amex) we also accept Paypal, Google pay, Apple pay and ATGG Gift Cards.
We also offer buy now pay later options with 0% interest such as Afterpay and Sezzle for orders over $50..Afterpay & Sezzle for orders over $30.
These options are all available at checkout
2. When will my payment method be charged?
Once the order is placed and confirmation is received, that is when your payment method is charged.
PRODUCTS
1. There’s an item i’d like to purchase but it’s currently out of stock, what should I do next?
In order to get an alert when products are restocked you must create an account and simply click add to waitlist ( button located near product) to be added to the product waiting list. To verify stock quantity of any product please Contact Us and we will assist you further.
2. Do you offer assistance with picking out items?
Yes we do! Shoot us an email with the following info a clear pic that shows your face so we can see the shape a pic of your suit and description (stone color, suit color, connector color) your height Date of Your Show do you prefer a classic look or would you prefer a splash of color? Once this information is received a jewelry stylists will send you choices for you to select your favorite pieces!
3. What’s the difference between AB Stones & Clear Stones?
Aurora Borealis aka the northern lights is an event that takes place in the poles of the northern and southern hemisphere. The aftermath of this event is colors caused by a collision between electrically charged particles from the sun that enter the earth’s atmosphere. They are known as the Aurora Borealis of the north. The colors that emerge from this collision are the colors that resemble the colorful AB stones that are placed on competition suits, shoes and jewelry that shine differently depending on the colors it picks up around it. AB stones give a rainbow effect that are usually tints of pink, warm yellow, cool green and hints of violet. crystal AB stones as AB stones generally provide the most sparkle. Clear stones are also known as DIAMANTE stones and are clear stones that are completely transparent(colorless). Clear stones reflect one color and are made to appear like diamonds.
4. Will My federation allow this style of jewelry & Shoes?
All of the federations have different rules & regulations, if you’re unsure please check your federations guidelines.
5. My feet are wide and the shoes I bought seem to be too tight, is there a way I can fix this?
Yes there is, check out this awesome and informative video on how to stretch your Pleaser shoes!
6. How do I keep my jewelry looking brand new?
As long as you care for your jewelry correctly it will not tarnish. When not in use, store in a dark place away from sunlight. Never allow lotions, water or perfumes to come in direct contact with your glitter. And remember on show day to always put on your jewelry last.
DO YOU HAVE AN AFFILIATE PROGRAM?
1. YES!
We surely do, we wanted to have a program that rewards you for being a loyal Goddess! You can sign up for our Affiliate Program here!
