Exchange & Return

💎 Returns Only

Hey Goddess! We want you to absolutely love your sparkle from All That Glitters GEMS. Because of the nature of our luxury jewelry and stage accessories, we offer returns only — no refunds or direct exchanges.

Once your return is received and approved, you’ll receive your balance — minus any applicable restocking or replacement fees — on an All That Glitters GEMS digital gift card. You can use it anytime toward your next glam purchase. ✨

• Items must be in new, unworn condition with all tags and original packaging intact.
• Returns must be initiated within 7 days of delivery.
• Custom, worn, or clearance items are final sale and cannot be returned.

To begin a return, please email info@allthatglittersgems.com to receive your Return Authorization (RA) number and instructions. Unauthorized or unapproved returns will be refused and sent back at the sender’s expense.

Please note that shipping fees are non-refundable, and customers are responsible for all return-shipping costs unless otherwise approved by ATGG. In certain circumstances, return shipping fees may be covered at our discretion on a case-by-case basis.

💫 Jewelry Returns

All jewelry must be returned in the same condition it was sent. Please ensure all items are packed correctly in the original packaging they arrived in. Jewelry should be secure and protected — not loose or floating around — to prevent damage during shipping.

If jewelry arrives damaged or improperly packed, we will be unable to process your return, and the item will be sent back to you.

A 20% restocking fee applies to all jewelry returns if you are not exchanging for another item. The remaining balance, minus any applicable fees, will be issued as an ATGG digital gift card.

Custom jewelry, limited-edition pieces, and clearance styles are final sale and cannot be returned.

Please note that shipping fees are non-refundable.

👠 Competition Heels

All competition heels must be returned in new, unworn condition with the original shoe box and packaging intact. Please try them on indoors on a clean, carpeted surface only. We cannot accept shoes showing visible wear, residue, or scuffs.

A 10% restocking fee applies to all eligible heel returns. Once processed, your remaining balance will be issued on an ATGG gift card for future use.

Please do not tape, label, or write directly on the shoe box. Any shoe box returned with tape, labels, or writing will incur a $7 replacement fee to cover the cost of a new box and packaging materials.

Boxes that arrive damaged or crushed will also incur a $7 replacement fee. To avoid this, please place your shoe box inside a separate shipping box before returning.

Custom or clearance heels are final sale and not eligible for return.

🌍 International Orders

Due to shipping logistics, customs fees, and handling complexities, all international orders are final sale and not eligible for return, exchange, or refund. Please review product details carefully before purchasing.

If an item arrives damaged or incorrect, please contact us at info@allthatglittersgems.com within 48 hours of delivery with photos so our team can review your case individually.

📸 Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please email info@allthatglittersgems.com within 48 hours of receiving your package with clear photos of the issue and packaging. Our team will review and respond with the next steps on a case-by-case basis.

🎁 Gift Card Policy

All approved returns are credited to an All That Glitters GEMS digital gift card. Gift cards are delivered via email once your return is processed and can be used anytime toward future purchases at allthatglittersgems.com.

ATGG gift cards do not expire and have no maintenance fees.

⚠️ Jewelry Safety Disclaimer

Our jewelry and accessories are designed for adults and should not be worn by children under the age of 12 in the United States. Small parts may pose a choking hazard. Always supervise minors around jewelry pieces and store items safely out of reach.

By purchasing from All That Glitters GEMS, you acknowledge and agree that ATGG is not liable for misuse of jewelry or accessories by children.